Section 27-23 Settlement agreements.

(a) When the director and a customer arrive at a mutually satisfactory settlement of any disputed amount, or the customer does not dispute liability to the utility but claims inability to pay the outstanding bill in full, the director and the customer may enter into a written settlement agreement. The decision to enter into a settlement shall be at the sole discretion of the city.

(b) If a customer is in compliance with the terms and conditions of a settlement agreement, service shall not be discontinued for having a delinquent account.

(c) If the customer fails to comply with the terms and conditions of a settlement agreement, service may be discontinued.

(d) If a customer complaint or dispute involves the same question or issue presented in a prior complaint or dispute, the director may utilize the facts found in the prior complaint or dispute in resolving the current dispute.

(Code 1964, § 15.870; Ord. No. 16851, § 1, 4-2-01)

(Ord. 16851, Amended, 04/02/2001, Prior Text)