We are moving to a new paperless billing feature. This new feature will make it easier than ever to sign up for paperless billing.
This Sping the City of Columbia will be implementing a new online utility billing system. This mobile-friendly system will make it easier for customers to make payments and manage their accounts in real time. Customers may make payments on the Web or by phone without creating a profile or may create a profile to view account balances and consumption history. This Summer a new easy-to-use paperless billing feature will be added and in the Fall customers will be able to schedule and store payment preferences.
Various payment options will be available. There will be NO fee for customers who choose to pay cash/check by mail, in person or by automatic bank draft. However, customers who choose to pay by credit card or e-check via the Internet or telephone will be assessed a $4.60 convenience fee for each payment up to $1,000. For example: A bill of $230 would be assessed a $4.60 convenience fee. A bill of $2,500 would be assessed $4.60 for the first $1,000, $4.60 for the second $1,000 and $4.60 for the remaining $500 – a total convenience fee of $13.80.
Customers who are using our current utility system will need to register to use the new services. Registration is fast and easy and can be completed online. Registration is not required to submit one time payments.