Utility Connections

Signing up for electric, water, sewer and trash service

Please Note: Application for new service, service transfers and service disconnections can not be processed if the date requested is more than 30 days from the application date.

• Request new utility services, transfer of existing services, or disconnections using our online request form.
• 701 E. Broadway (1st Floor of City Hall, the Daniel Boone Building)

• E-mail: UCS@GoColumbiaMo.com

• Customer Service Representatives: (573) 874-7380

Transferring From One Residential Account to Another:

• The deposits paid on the old account will be transferred over to the new account
• There is a $4 Transfer Fee which can be billed on the new account or paid in person
• Same day service will require an office visit.

Disconnecting Residential Accounts:

• Customers should contact us at least ONE day in advance of needing the utilities transferred.
• Deposits will be applied to the final bill. Any amount left over will be sent to the customer.

Turning On Commercial Accounts:

• Requests to have utilities turned on MUST be made in person.

Deposits for utility accounts are as follows: 

• $65 Electric 
• $25 Water 
• $20 Sewer 
• $20 Refuse 
• $6 Service fee to set up a new account OR 
• $5 Service fee for new unmetered accounts (i.e. if you are not getting Water and Electric Service from the City) 
• $15 If customer wants utilities connected the SAME day. Must be paid in person. 
• View Residential & Commercial electric and water rates. 

If you have additional questions you may want to read our frequently asked utility questions before completing your connection request.