New Residential Customers

The Finance Department is responsible for the administration, direction, and coordination of all financial services of the City involving financial planning, budgeting, treasury management, investments, purchasing, accounting, payroll, business licensing, insurance, and utility customer services.

Turning On New Residential Customers

Submit request online, contact a Customer Service Representative at (573) 874-7380, or come to our office at 701 E. Broadway
Customers should contact us at least ONE day in advance of needing the utilities connected.
Deposits and the service fee can be paid at the time of requesting the service, or they can be billed on your first bill.

Rate and Utility Service Information

Water - rates
Electric - rates
Sewer - rates
Refuse Collection - rates
Storm Water
Natural Gas - Please contact:

Ameren U.E.
1-800-552-7583
TDD/TTY for Hearing Impaired 1-800-992-6030
Ameren U.E. no longer maintains a local Columbia office.

Deposits and Fees

$65 Electric
$25 Water
$20 Sewer
$20 Refuse
$6 Service fee to set up a new account OR
$5 Service fee for new unmetered accounts (i.e. if you are not getting Water and Electric service from the City)
$15 if customer wants utilities connected the SAME day. Must be paid in person.

Customers who have been on shut-offs for non payment twice in the last twelve (12) months will be billed for an additional deposit fee.