Job Opportunities

Public Safety Joint Communications
is the 24-hour 911 Public Safety Answering Point and Dispatch Center serving the citizens and emergency response agencies of Columbia and Boone County.

Administrative Services Coordinator

4/00
ADA revised	POSITION DESCRIPTION
7015a	CITY OF COLUMBIA, MISSOURI
CLASS TITLE:	PSJC Coordinator/Administrative Services
Work is performed under the general supervision of the PSJC Administrator. This is administrative work assisting the administrator with emergency management, protocol and training of personnel.

SUPERVISION EXERCISED:
Supervision is exercised directly over probationary communications operators and temporary employees.

ESSENTIAL FUNCTIONS/TYPICAL EXAMPLES OF WORK PERFORMED
(This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs):
Serves as Deputy Emergency Management Director. Establishes and ensures that proper procedures are followed in routine and emergency operations. Ability to assume the duties of the Administrator in the latter's absence. Investigates and resolves citizen complaints as assigned. Participates in interviews; makes recommendations on permanent and temporary employee selections. Directly supervises all probationary employees and assists in evaluating their work performance. Trains, briefs, and orients new employees. Develops and conducts comprehensive training programs for all staff. Completes proficiency guides for all communications operators and supervisors; maintains and updates policy and procedures, MULES administration and alarm billing. Supervises long term projects and prepares reports. Must be able to supervise and work a console position in the operations room as needed. Performs related duties as needed or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES - MINIMUM QUALIFICATIONS:
Graduation from high school and five years full time experience in public safety communications, considerable experience in the supervision and evaluation of employees; or any equivalent combination of education and experience which would provide the following knowledge, skills, and abilities: Skill in supervising and organizing the work of subordinates. Skill in oral and written communications. Skill in project management. Skill in operating telephone, radio and alarm equipment. Skill in operating a personal computer and related software. Ability to deal tactfully and courteously with the public and Government officials. Ability to use good judgment in the analysis of problems. Ability to prepare and maintain accurate reports and records. Ability to establish and maintain effective working relationships with co-workers. Excellent work history and attendance record.