Contact: For more information, contact Public Safety Joint Communications at (573) 874-7400
Boone County Public Safety Joint Communications today reminded residents of what needs to be done when calling 9-1-1. Those calling 911 can help responders by giving emergency telecommunicators the appropriate information about the situation.
"The most important thing to remember when calling 9-1-1 is to remain calm," said PSJC Operations Manager Brian Maydwell. "During a crisis, emotions run high, but if the caller remains calm, gives the emergency telecommunicator the proper information, and follows directions, we can better connect the victim with the proper services."
Maydwell offered additional tips for calling 9-1-1:
While you are on the line, the emergency telecommunicator will ask additional questions or give instructions that will help in that particular emergency. Answering those questions will not delay emergency response, but in fact assist the emergency responders, who are simultaneously dispatched by another telecommunicator.
Maydwell reminded residents that when they call 9-1-1 to NOT hang up until they have spoken to the telecommunicator. Hanging up before contact will only tie up the phone line and a telecommunicator until contact can be reestablished with the caller.
In addition, those that call 9-1-1 by mistake are reminded to not hang up the phone, and let the telecommunicator know it was an accidental misdial. If an operator cannot contact someone at number from which the call was placed, police will be dispatched to the location of the call.