Job Description

City of Columbia, Missouri, Human Resource Department
P.O. Box 6015, Howard Building, 600 East Broadway
Columbia, Missouri 65205-6015    573.874.7235

    DEPARTMENT / DIVISION:      Water & Light/Administration
Work is performed under general supervision with the incumbent planning and carrying out assigned duties and resolving problems according to established guidelines and procedures. This is responsible and varied clerical/administrative work of a difficult nature. The employee is responsible for performing complex clerical work, operating with a high degree of independence over specified, standardized activity areas and refers only highly unusual or technical problems to supervisors for decision. Work involves answering phone, typing letters, reports, and a variety of documents and forms, filing and maintaining records systems, greeting the public and carrying out various related information processes.

    SUPERVISION RESPONSIBILITIES:
Generally none; however, the employee in this class may provide technical guidance to other employees as a function of responsibility over specific programs.

    WORK PERFORMED:
Acts as a receptionist; ascertains nature of contacts; provides information related to the department's or division's policies and practices, or regulatory guidelines of a clear nature; refers telephone or direct complaints and inquiries to other staff or City departments as necessary. Receives, sorts, and distributes incoming mail; processes reports, forms, or other similar materials. Types letters, reports, documents, and a variety of other material using a typewriter or electronic equipment, including formatting, data collection, and tabulation. Coordinates delivery of services. Prepares and sends correspondence and form letters on general matters where instructions are clear and precedence is followed. Provides clerical and program support to the director. Facilitates completion, collection, and flow of required forms/documents such as legal documents or notices, requests for information, or other forms indigenous to specialized operations. Maintains strict confidentiality of operations and records as directed. Lifts and delivers boxes for storage weighing up to 50 pounds. Notifies advisory board, committee members and appropriate individuals of meeting details; records, and distributes minutes of meetings as required. Maintains various reference files, assembles and organizes data, and prepares necessary reports. Recognizes variations and verifies completeness and accuracy of printed material. Reviews and verifies documents, general reports, and records for accuracy and conformance to departmental rules and procedures. Compiles and types statistical reports. Interprets and applies established policies and procedures where clear and ample precedents have been established; searches documents to answer factual inquiries and to locate information. Maintains payroll records; orders supplies and equipment. Directs inquiries from the public and media to the proper source and answers questions within the context of established policies and procedures, with contact sometimes of a difficult nature; may initiate routine correspondence in performance of duties and response to services. Performs other related work as needed or assigned.

    PARTIAL LISTING OF MINIMUM QUALIFICATIONS:
Graduation from high school and two years of related clerical/secretarial experience; or any equivalent combination of education and experience which would provide the required knowledge, skills, and abilities. Considerable knowledge of standard office practices, procedures, equipment and clerical techniques. Considerable knowledge of proper grammar, style, syntax, spelling, punctuation, and mathematical calculations. Ability to operate a variety of office equipment, including microcomputers and other electronic equipment. Ability to communicate effectively, both orally and in writing. Ability to make mathematical calculations and computations accurately. Ability to maintain moderately complex records and ensure their confidentiality. Demonstrated organizational skills with the ability to handle multiple priorities at any given time. Knowledge of Word, Excel and some experience with database management. Ability to successfully complete the City Clerical Exam and typing test prior to application deadline. Ability to proofread, research files, and logically organize information. Ability to follow verbal and written instructions. Ability to work under pressure and to meet deadlines. Ability to establish and maintain effective working relationships with other employees and the general public. Excellent work history and attendance record. Possess and maintain valid Missouri Driver's License, excellent driving record and a dependable personal vehicle for on-the-job use.

PLEASE CONTACT HUMAN RESOURCES FOR COPY OF COMPLETE POSITION DESCRIPTION

Individuals needing accommodation to apply may call 573.874.7235
TTY Users call 573.874.6395
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER:    MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING