Job Description

City of Columbia, Missouri, Human Resource Department
P.O. Box 6015, Howard Building, 600 East Broadway
Columbia, Missouri 65205-6015    573.874.7235

    DEPARTMENT / DIVISION:      Convention & Visitors Bureau
Work is performed under general supervision with the incumbent planning and carrying out assigned duties and resolving problems according to established guidelines and procedures. This is responsible and varied clerical/administrative work of a difficult nature. The employee is responsible for performing complex clerical work, operating with a high degree of independence over specified, standardized activity areas and refers only highly unusual or technical problems to supervisors for decision. Work involves typing letters, reports, and a variety of documents and forms, maintaining records systems, greeting the public and carrying out various related information processes.

    SUPERVISION RESPONSIBILITIES:
Generally none; however, the employee in this class may provide technical guidance to other employees as a function of responsibility over specific programs.

    WORK PERFORMED:
Types letters, reports, documents, and a variety of other material using a typewriter or electronic equipment, including formatting, data collection, and tabulation. Prepares and sends correspondence and form letters on general matters where instructions are clear and precedence is followed. Provides clerical and program support to the director. Composes quarterly calendar of events. Keep all public distribution pieces, including adjunct facilities, peak occupancy calendar, campgrounds, etc. are up-to-date and easily accessed. Keeps all information center brochures and materials organized and stocked. Prepares weekly activities newsletter for hotels on time and distributes in a timely manner. Keeps hotel availability information up-to-date and communicates that information to the call center in a timely manner. Maintains department inquiry database and responds to inquiries in a thorough and timely manner. Maintains strict confidentiality of operations and records as directed. Lifts and delivers boxes of supplies weighing up to 50 pounds. Maintains various reference files, assembles and organizes data, and prepares necessary reports. Recognizes variations and verifies completeness and accuracy of printed material. Orders supplies and equipment. Directs inquiries from clients to the proper source and answers questions within the context of established policies and procedures, with contact sometimes of a difficult nature; may initiate routine correspondence in performance of duties and response to services. Takes a team approach and assists other staff when needed. Performs other related work as needed or assigned.

    PARTIAL LISTING OF MINIMUM QUALIFICATIONS:
Graduation from high school and two years of related clerical/secretarial experience; prior hotel, meeting planning, or Convention & Visitors Bureau experience preferred; or any equivalent combination of education and experience which would provide the required knowledge, skills, and abilities. Considerable knowledge of standard office practices, procedures, equipment and clerical techniques. Considerable knowledge of proper grammar, style, syntax, spelling, punctuation, and mathematical calculations. Working knowledge of tourism. Ability to operate a variety of office equipment, including microcomputers and other electronic equipment. Ability to communicate effectively, both orally and in writing. Ability to make mathematical calculations and computations accurately. Ability to maintain moderately complex records and ensure their confidentiality. Demonstrated organizational skills with the ability to handle multiple priorities at any given time. Knowledge of Word Perfect and some experience with database management. Ability to successfully complete the City Clerical Exam and typing test prior to application deadline. Ability to proofread, research files, and logically organize information. Ability to follow verbal and written instructions. Ability to work under pressure and to meet deadlines. Ability to establish and maintain effective working relationships with other employees and the general public. Excellent phone skills and the ability to represent department in a positive and helpful manner. Excellent work history and attendance record. Possess and maintain valid Missouri Driver's License, excellent driving record and a dependable personal vehicle for on-the-job use.

PLEASE CONTACT HUMAN RESOURCES FOR COPY OF COMPLETE POSITION DESCRIPTION

Individuals needing accommodation to apply may call 573.874.7235
TTY Users call 573.874.6395
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER:    MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING