Job Description

City of Columbia, Missouri, Human Resource Department
P.O. Box 6015, Howard Building, 600 East Broadway
Columbia, Missouri 65205-6015    573.874.7235

    DEPARTMENT / DIVISION:      Finance/UAB
Work is performed under the continuing supervision of the Utility Accounts & Billing Supervisor. This is responsible and varied customer service/administrative work of a difficult nature. The employee is responsible for performing complex analysis of customer issues and is expected to operate with a high degree of independence over specified, standardized work processes and refers only highly unusual or technical problems to supervisors for decision.

    SUPERVISION RESPONSIBILITIES:
Generally none; however, the employee in this position provides technical guidance to other employees.

    WORK PERFORMED:
Administers customer requests for new service, transfer of service, or disconnection of service. Answers general inquiries from customers and refers as necessary to appropriate personnel; administers interface with other utilities; negotiates payment agreements on delinquent accounts; provides back-up for landlord reversion program. Coordinates returned mail and faxed requests. Provides back-up and assistance for other job classifications. Performs related duties as needed or assigned.

    PARTIAL LISTING OF MINIMUM QUALIFICATIONS:
Graduation from high school with training and experience in accounting, business, and customer relations work; or any combination of education and experience which would provide the following knowledge, skills, and abilities: Knowledge of financial recordkeeping and problem solving techniques. Knowledge of customer relations practices, procedures, and techniques. Ability to multi-task; respond to inquiries and complaints using billing software and on-line recourses under pressure. Ability to handle hostile customers; ability to work tactfully and courteously with the public and fellow employees in all City departments. Ability to perform work with a high degree of accuracy; ability to operate a computer and applicable software (such as Microsoft Office), calculator, and other office equipment quickly and accurately. Ability to communicate effectively, both orally and in writing; considerable knowledge of grammar, punctuation, spelling, syntax, appropriate style. Ability to make mathematical calculations and computations accurately; ability to maintain moderately complex to complex records and ensure confidentiality. Excellent work history and attendance record.

PLEASE CONTACT HUMAN RESOURCES FOR COPY OF COMPLETE POSITION DESCRIPTION

Individuals needing accommodation to apply may call 573.874.7235
TTY Users call 573.874.6395
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER:    MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING