Job Description

City of Columbia, Missouri, Human Resource Department
P.O. Box 6015, Howard Building, 600 East Broadway
Columbia, Missouri 65205-6015    573.874.7235

    DEPARTMENT / DIVISION:      Finance/UAB
Work is performed under the managerial direction of the Utility Accounts & Billing Manager. This is supervisory and administrative work providing utility customer billing and service. The employee is expected to exercise independent judgment, referring only highly unusual problems to the supervisor for guidance.

    SUPERVISION RESPONSIBILITIES:
Supervision is exercised over UAB employees.

    WORK PERFORMED:
Responsible for the exception billing audit functions, final bill audit function; follow up and coordinate resolution of errors with appropriate City departments. Responsible for running billing error reports to help train and resolve billing errors of customer reps. Administer tax exempt customer data base; perform monthly update to files, correspond with customer. Responsible for all utility billings in a timely and accurate manner. Serves as computer application co-owner of the billing system. Help fill in and help out with knowledge of all jobs in the office when it becomes necessary. Plans, organizes, assigns, trains, and evaluates the work of subordinate employees. Conducts high-quality performance evaluations of subordinate employees in a timely fashion. Responds to inquiries and complaints from utility customers; resolves problems and complaints related to billing and service matters. Responsible for recalling phone logs with customer reps to resolve complaints by customers. Ensures adequacy and maintenance of internal controls. Demonstrates ability to provide good customer service by providing general information to customers and potential customers regarding services, rates, and refers customers to other City departments for appropriate response. Ensures efficient and effective flow of work in the unit; develops and maintains publications and supplies. Demonstrates attention to detail and commitment to accurate results. Demonstrates research and analytical skills related to financial operations. Responsible for the balancing and coordinating the utility postage mailing permits by the utility office and other City departments. When acting as Manager: Make administrative decisions, respond to after hour calls, maintain customer files, mail inquiries and customer complaints with resolutions to problems. Performs related duties as needed for assigned.

    PARTIAL LISTING OF MINIMUM QUALIFICATIONS:
Graduation from high school and college level training in accounting is desirable with a two year degree preferred; or any equivalent combination of education and experience which would provide the required knowledge, skills, and abilities: Knowledge of accounting principles and practices. Knowledge of supervisory methods and practices. Ability to make independent decisions in accordance with departmental policies and procedures; ability to assign work, train, counsel, and supervise employees; ability to communicate complex ideas effectively, both orally and in writing. Ability to analyze complex issues and to make recommendations for proper actions. Considerable knowledge of financial record keeping in an automated environment, and problem solving techniques. Considerable knowledge of customer relations practices, procedures and techniques; considerable knowledge of utility and City polices regarding payment of utility bills. Ability to diplomatically answer inquires and complaints under pressure; resolve problems for customers; ability to work tactfully and courteously with the public, supervisors, peers and subordinates. Ability to perform work with a high degree of accuracy. Ability to operate a personal computer and related software, calculator, and other office equipment quickly and accurately. Ability to plan, organize, assign, and evaluate the work of subordinate employees; ability to organize and maintain an effective and efficient work flow. Excellent work history and attendance record Must maintain working telephone at residence at all times.

PLEASE CONTACT HUMAN RESOURCES FOR COPY OF COMPLETE POSITION DESCRIPTION

Individuals needing accommodation to apply may call 573.874.7235
TTY Users call 573.874.6395
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER:    MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING