Prior to the adoption of Ord. 16851 on 04/02/2001, Section 27-23 read as follows.


    (a) When a department and a customer arrive at a mutually satisfactory settlement of any disputed amount, or the customer does not dispute liability to the utility but claims inability to pay the outstanding bill in full, the department and the customer may enter into a settlement agreement. The decision to enter into a settlement agreement. The decision to enter into a settlement shall be at the sole decision of the city. The terms of the settlement agreement shall be reduced in writing to the department.

    (b) Every settlement agreement resulting from the customer's inability to pay the outstanding bill in full, shall provide that service will not be discontinued if the customer pays the amount of the outstanding bill specified in the agreement and agrees to pay a reasonable portion of the remaining outstanding balance in installments until the bill is paid.

    (c) If the customer fails to comply with the terms and conditions of a settlement agreement, service may be discontinued.

    (d) In the event that a customer complaint or dispute involves the same question or issue presented in a prior complaint or dispute, the director may utilize the facts found in the prior complaint or dispute in resolving that one currently before him.

(Code 1964, § 15.870)