In 1983, work was begun on the present Communications Center. Renovations included replacing the outdated radio consoles with new consoles and radios, duplicating each console for future expansion. A radar system was installed to better assist in tracking weather and a separate console was installed for ham radio operators to staff during disaster situations. Renovation costs were $580,000.
The enhanced 9-1-1 system was installed in the fall of 1986. The funds for the system were provided by a tax bill. Each tax payer in Boone County pays approximately $2.25 on their phone bill to pay for the system. This system allows each 9-1-1 call to automatically be traced to the location it originated from. It also allowed for special information about that location such as directions, medical related information, or any information the resident feels is important to immediately be available for the operator receiving the call.
A new CAD computer was placed on line on September 21, 1993. The new system allows both fire and medical calls to be dispatched by computer as well as law calls. The CAD was also integrated with the 9-1-1 system the Missouri Uniform Law Enforcement System (MULES). This made our center a completely automated center.
A new phone system was installed in 1996 and plans were made for a new Communications Center. Construction of the new center began in December of 1999. In the spring of 1999 a mobile data terminal system was installed allowing placement of lap top computer terminals in Columbia Police Department and Columbia Fire Department vehicles that are linked to the dispatch computer mainframe at the Communications Center. In 2004 an integrated GIS mapping system was installed and placed online. This system automatically maps 911 calls including many cellular calls.
During the 25 year history of the Joint Communications Center, our call volume has increased to about 264,000 incidents for service in 2004. Of these over 65,000 were 911 calls.
In 1999, construction began on the new Public Joint Communications Center. The initial step was demolition of the old Columbia Fire Department Station 1.
On December 5th, 2000, the new Public Joint Communications Center was dedicated.