Contact: Finance Department
Utility Customer Service
Beginning Monday, Sept. 16, the City of Columbia will implement a new online utility billing system. The system will make it easier for customers to make payments and manage their accounts in real time. Customers may make payments on the Web or by phone without creating a profile or may create a profile to view account balances and consumption history. In the coming weeks, a new paperless billing feature will be added, and in 2014, customers will be able to schedule and store payment preferences.
Various payment options will be available. There will be NO fee for customers who choose to pay cash/check by mail, in person or by automatic bank draft. However, customers who choose to pay by credit card or e-check via the Internet or telephone will be assessed a $4.60 convenience fee for each payment up to $1,000. For example: A bill of $230 would be assessed a $4.60 convenience fee. A bill of $2,500 would be assessed $4.60 for the first $1,000, $4.60 for the second $1,000 and $4.60 for the remaining $500 - a total convenience fee of $13.80.
Customers who are using the current utility system will need to register to use the new services. Registration is fast and easy and can be completed online at www.GoColumbiaMo.com or by phone at (573) 874-7694. Registration is not required to submit one time payments.